EE customers are on high alert due to a resurgence of a text message scam. The scam prompts recipients to claim their “EE reward points” before they expire by clicking on a link that leads to a fake EE website. This fraudulent scheme aims to steal money and personal information, with reports indicating an increase in incidents.
Several EE users have shared their experiences on online forums to warn others. One user mentioned receiving a text about rewards and unknowingly accessing a fake EE website, urging caution. Another user admitted falling for the scam momentarily but realized the deception and closed the site promptly.
Cybersecurity firm Phonely has observed a rise in scam reports on its platform, indicating that scammers are using random numbers to pose as EE in their messages. Phonely advises mobile users to be wary of unsolicited messages related to rewards, prizes, or expiring benefits.
Bryn Thompson, Phonely’s Marketing Director, emphasized the importance of vigilance against convincing scam messages that can deceive individuals. He advised against clicking on links in unexpected texts and recommended contacting mobile providers directly using official contact information if in doubt.
EE has clarified that it does not operate a points or rewards program, offering an example of the fraudulent message to help customers identify it. The company advised customers to ignore such messages, refrain from clicking on any links, and avoid sharing personal or financial details to maintain security.
In summary, recipients of messages claiming to be from EE regarding reward points should exercise caution, avoid clicking on links, and refrain from disclosing personal information.